Home Claims The Claim Process

The information listed below offers an explanation of the claims process when you report a loss on your personal insurance policy.

Reporting the claim is the first step. When you call 1-877-MY CLAIM, you will be connected to one of our knowledgeable claims department representatives who will take down the necessary information to start your claim.

Within 24 hours of reporting your claim, an insurance representative will contact you to verify the details of the claim. An adjuster will be assigned to determine the extent of the loss and the appropriate measures needed for a swift resolution.

If you have questions about the status of your claim at any time during this process, please feel free to contact your Eastern Insurance representative.