Personal Lines Claims Management

When you have a claim, you need to feel confident that your agent is ready and able to help. We provide the following services:

• 24/7 claims reporting
• A staff of claims professionals who will work with you and the insurance carrier to:
  • Ensure prompt reporting to your insurance carrier
  • Assist with emergency property restoration and cleanup response
  • Negotiate coverage issues with insurers to obtain favorable results
  • Monitor reserves and claim handling of litigated auto claims

Claim Reporting Options

• Click here to contact the insurance company directly to put them on notice of the claim. We will then be notified of your claim by the insurance company.
• Contact Eastern Insurance Group:

Phone: 1-877-MY CLAIM (692-5246)
Fax: 781-477-8989
E-mail: Personal_Claims_DL@Easterninsurance.com

Helpful Links

Massachusetts Motor Vehicle Crash Report

As your independent agent, we'll do our best to make your claim experience a smooth one. If you think you're not being treated fairly, need some help along the way, or want to share your positive experience with us, just let us know! We're always here for you.