A Brief History
Eastern Benefits Group is a division of Eastern Insurance Group LLC, a wholly owned subsidiary of Eastern Bank. Eastern Bank was founded in 1818 and is headquartered in Boston. With $11 billion in assets and more than 11o locations in eastern Massachusetts and southern New Hampshire, we have the size, financial strength, resources, and knowledge to deliver custom-tailored financial solutions in a convenient way.
Eastern Insurance was founded in 1989. It has grown to become one of the largest independent insurance agencies headquartered in New England and is one of the top 50 largest insurance brokerage firms in the country. We have more than 400 dedicated, highly skilled employees in 24 locations ready to serve your personal, commercial, and benefits needs.
For more than a decade, Eastern Benefits Group has grown to be one of the largest employee benefits brokers in the region. We have highly experienced benefits professionals who possess dynamic backgrounds to satisfy our growing client base. In addition to being a trusted business partner, our clients consider us an extension of their benefits and human resource teams.
High quality service delivery is built into the DNA of every colleague. We continuously strive to exceed client expectations by providing high quality personalized service, access to team member resources and accountability. This is why our client satisfaction scores have exceeded 95% in each of the past three years. Whether you are working with your dedicated service team, our compliance officer, our underwriters, or our wellness coordinator, our primary responsibility is to ensure that the highest possible level of service is delivered every day.
Our high touch service model and deliverables are guided by mileposts on our client service calendar. At any given time, Eastern clients know where they are and where they are going, now and for the future.
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Our approach is simple.
Highly consultative team meetings integrating Eastern Benefits' experience and analytics with a broad range of resources to build a multi-year benefits strategy.
How do we do it?
Through discipline, collaboration, advancement and accountability.
Discipline: Annual service calendar structured to deliver consistent execution of our team’s strategy
Collaboration: Integrated team of experts to evaluate critical risk issues and create alignment with proposed solutions
Advancement: Test conclusions and make improvements based on client input & risk dynamics
Accountability: Clearly assigned tasks and deliverables within the agreed timeline