Eastern Benefits Group conducts annual client satisfaction surveys. We use the Net Promoter Score (NPS) methodology which, through a series of questions using a scale of 1 (low) - 10 (high), calculates whether a respondent is a strong “promoter” of the organization being surveyed. Our net promoter score in 2015 was similar to successful consumer brands that we all know, love and use on a daily basis. Eastern Benefits Group’s NPS is almost double the industry average for the insurance industry.
Our client satisfaction survey also asks for any comments on how we are doing and where we can improve. We are very proud and appreciate of the client feedback we received. Here are some samples:
"We've been with you for many, many years. Though I receive info on a regular basis from many sources, you are my TRUSTED source in the end. I cannot speak highly enough about these 3 individuals. They know what they're talking about and respond timely to all requests. They care."
"I would be lost without ALL the help I get from Eastern Benefits Group. I could never keep up with all the health care changes, the HR issues or even shopping for new health care plans each year."
"Could not be any more satisfied!!!"